Terms of Service

1. Acceptance of Terms

By using the ElderCheck voice assistant device and service ("Service"), you ("User" or "you") accept and agree to be bound by these Terms of Service. If you are a family member or caregiver setting up ElderCheck for another person, you represent that you have authorization to accept these terms on their behalf.

2. Service Description

ElderCheck is a voice-first AI assistant designed to help independent seniors maintain their autonomy through:

• Proactive daily check-ins and wellness conversations
• Smart voice reminders for medications, appointments, and daily activities
• Always-on voice interface with senior-optimized interaction
• Family dashboard providing wellness updates and alert notifications

Important: ElderCheck is NOT a medical device, emergency response system, or health monitoring service. It does not provide medical advice, diagnosis, or treatment. In case of emergency, always call 911 or your local emergency services.

3. Device and Service Access

Device Usage

ElderCheck provides a dedicated countertop device that must be connected to the internet to function. You are responsible for:

• Maintaining a reliable internet connection
• Proper care and maintenance of the device
• Returning the device if you cancel your subscription
• Reporting any device malfunction or damage

Account Setup

To use ElderCheck, you must create an account and provide accurate information including:

• User's name and basic contact information
• Family member contact information for dashboard access
• Emergency contact information
• Reminder preferences and check-in schedules

4. Family Dashboard and Data Sharing

The primary user controls what information is shared with family members through the dashboard. By default, family members can:

• View daily check-in completion status
• Receive alerts for missed critical check-ins
• Add and manage reminders remotely
• Access wellness summary information

The primary user may modify these permissions at any time through voice commands or family member assistance. Family members must respect the user's privacy and independence as outlined in our Privacy Policy.

5. Voice Interaction and Data Collection

ElderCheck uses voice recognition and AI to provide its services. By using the Service, you acknowledge that:

• Voice interactions are recorded and processed to provide check-ins and reminders
• Conversations may be stored to improve service quality and AI performance
• Short-term memory features retain recent conversation context
• You can request deletion of voice recordings at any time

See our Privacy Policy for detailed information about data collection, use, and protection.

6. User Responsibilities and Appropriate Use

Users and family members agree to:

• Use ElderCheck only for its intended purpose of supporting daily independence
• Not rely on ElderCheck as a substitute for professional medical care or emergency services
• Maintain accurate reminder and check-in information
• Respect the primary user's privacy and autonomy
• Not attempt to modify, reverse engineer, or tamper with the device or service
• Not use the service for any unlawful purpose

7. Limitations and Disclaimers

Not a Medical Device

ElderCheck is a companion and reminder service, NOT a medical device, medical alert system, or health monitoring service. It should not be relied upon for:

• Medical diagnosis, treatment, or advice
• Emergency response or fall detection
• Vital sign monitoring or health metric tracking
• Medication management or dosage recommendations

Service Availability

While we strive to provide reliable service, ElderCheck is provided "as is" and "as available." We do not guarantee that the service will be:

• Available at all times without interruption
• Free from errors or technical issues
• Able to detect all missed check-ins or forgotten reminders
• Accurate in voice recognition under all conditions

AI Limitations

The AI assistant may occasionally misunderstand voice commands, provide inaccurate responses, or fail to properly detect user needs. Users should verify important information and not rely solely on the AI for critical decisions.

8. Liability Limitations

To the maximum extent permitted by law, ElderCheck and its affiliates shall not be liable for:

• Any injury, health issue, or emergency not detected or prevented by the service
• Missed reminders, check-ins, or notifications due to technical issues
• Decisions made based on AI interactions or suggestions
• Indirect, incidental, special, or consequential damages
• Loss of data, business interruption, or other commercial damages

Our total liability to you for any claim arising from use of the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.

9. Subscription and Cancellation

ElderCheck is provided as a monthly subscription service. You may cancel at any time with notice. Upon cancellation:

• Service will continue until the end of the current billing period
• You must return the device within 30 days
• Your data will be retained according to our Privacy Policy
• You may request data deletion upon cancellation

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using ElderCheck, you consent to our data practices as described in the Privacy Policy.

11. Modifications to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes via:

• Email to your registered account
• Voice notification through the ElderCheck device
• Notice on our website

Continued use of the service after changes constitutes acceptance of the updated terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us at:

ElderCheck Support
Email: support@elder-check.com
Phone: Available through family dashboard