Privacy Policy

1. Introduction

ElderCheck ("we," "our," or "us") is committed to protecting your privacy while helping you maintain independence in your own home. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ElderCheck voice assistant device and service.

Privacy-First Approach: We believe you should maintain control over your information. You decide what family members can see, and you can request deletion of your data at any time.

2. Information We Collect

Account and Profile Information

When you set up ElderCheck, we collect:

• User's name, age, and basic contact information
• Family member names and contact information for dashboard access
• Emergency contact details
• Preferred check-in times and reminder schedules
• Medication and appointment information you choose to share for reminders

Voice Data and Conversations

As a voice-first assistant, ElderCheck processes voice data to function:

• Voice Recordings: Your voice interactions with ElderCheck are recorded and processed to understand your commands, questions, and responses
• Conversation Transcripts: Voice recordings are converted to text for processing and record-keeping
• Short-Term Memory: Recent conversation context is temporarily stored to enable natural, continuous dialogue
• Check-in Responses: Your responses to daily check-ins ("Did you sleep well?" "Did you take your medications?") are recorded and shared with authorized family members
• Reminder Confirmations: Your interactions with reminders and follow-up questions are logged

Usage and Device Information

We automatically collect:

• Device identification and internet connection information
• Check-in completion times and patterns
• Reminder creation, modification, and completion data
• Voice command frequency and types
• Device interaction logs (wake word activations, session durations)
• Error logs and technical diagnostics

Family Dashboard Information

Information accessible to authorized family members includes:

• Daily check-in completion status (completed, missed, partially completed)
• Reminder completion status
• General wellness summary (as permitted by primary user)
• Alert notifications for missed critical check-ins

3. How We Use Your Information

To Provide ElderCheck Services

• Conduct proactive daily check-ins and wellness conversations
• Deliver smart voice reminders at scheduled times
• Process voice commands and questions through AI
• Maintain short-term conversational context for natural dialogue
• Follow up on missed check-ins or reminders
• Provide family members with wellness updates through the dashboard
• Send alerts to family members for missed critical check-ins

To Improve Our Services

• Improve voice recognition accuracy, especially for senior users
• Train and enhance AI conversational capabilities
• Identify and fix technical issues
• Analyze usage patterns to improve features
• Develop new capabilities based on user needs

Communication and Support

• Respond to your questions and provide customer support
• Send service updates and important notifications
• Notify you of changes to terms or privacy policies

Legal and Safety

• Comply with legal obligations and valid legal requests
• Protect against fraud and security threats
• Enforce our Terms of Service

4. Family Dashboard and Data Sharing

User Control Over Family Access

As the primary user, you maintain control over what family members can see. By default, family members have access to:

• Daily check-in completion status (yes/no/partial)
• Alerts when you miss critical check-ins
• Reminders they create or manage for you
• General wellness summary information

You can modify these permissions at any time by asking ElderCheck or with family member assistance.

What Family Members Cannot Access

Unless explicitly authorized, family members cannot:

• Listen to your voice recordings or read full conversation transcripts
• See detailed responses to check-in questions
• Access medical information beyond reminder schedules you approve
• View your usage patterns or device interaction logs

Third-Party Service Providers

We may share information with trusted service providers who help us operate ElderCheck:

• Cloud hosting and data storage providers
• AI and voice recognition technology providers
• Analytics and service improvement partners
• Customer support and communication services

These providers are contractually obligated to protect your information and use it only for authorized purposes.

We Do Not Sell Your Information

We will never sell your personal information, voice recordings, or usage data to third parties for marketing or advertising purposes.

5. Voice Data and AI Processing

How Voice Data Is Processed

When you speak to ElderCheck:

1. Your voice is captured by the device microphone after the wake word ("Hey ElderCheck")
2. Audio is encrypted and sent to our secure servers for processing
3. AI models transcribe and analyze your speech to understand intent
4. Responses are generated and delivered back to your device
5. Voice recordings and transcripts are stored for service delivery and improvement

AI Training and Improvement

We may use your voice data to:

• Improve speech recognition for senior users and various speech patterns
• Enhance natural language understanding for better conversations
• Train AI models to better detect missed check-ins or concerns
• Develop new features and capabilities

Voice data used for AI training is de-identified when possible. You may opt out of AI training use while still using the service.

Voice Recording Retention and Deletion

You have control over your voice recordings:

• Voice recordings are retained to improve service quality and for your reference
• You can request deletion of specific recordings or all recordings at any time
• Deleted recordings are removed from active systems within 30 days
• Some anonymized data may be retained for AI improvement purposes unless you opt out

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Voice data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your data
• Secure Infrastructure: Data is stored on secure, redundant cloud servers
• Regular Audits: Security practices are regularly reviewed and updated
• Device Security: The ElderCheck device includes security features to prevent unauthorized access

Important: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

7. Data Retention

We retain different types of data for different periods:

• Account Information: Retained while your account is active and for 90 days after cancellation (unless you request deletion)
• Voice Recordings: Retained for service improvement unless you request deletion
• Check-in History: Retained for 12 months for family dashboard access and pattern analysis
• Usage Logs: Retained for 6 months for technical support and service improvement
• Short-Term Memory: Conversation context is automatically cleared after 24 hours

Upon account cancellation, you may request immediate deletion of all data, or we will delete it automatically after the retention periods above.

8. Your Privacy Rights and Controls

Access and Control

You have the right to:

• Access Your Data: Request a copy of all information we have about you
• Correct Information: Update or correct inaccurate information
• Delete Your Data: Request deletion of your voice recordings, check-in history, or entire account
• Opt Out of AI Training: Prevent your data from being used to improve AI models
• Control Family Access: Modify what family members can see through the dashboard
• Export Your Data: Receive your data in a portable format

How to Exercise Your Rights

You can manage your privacy settings by:

• Speaking to ElderCheck: "Delete my voice recordings from last week"
• Having a family member adjust settings in the dashboard
• Contacting our support team at support@elder-check.com

State-Specific Rights

If you reside in California, Virginia, Colorado, Connecticut, or other states with privacy laws, you may have additional rights. Please contact us for information specific to your jurisdiction.

9. Children's Privacy

ElderCheck is designed for adults aged 65+ and is not intended for children under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes via:

• Email to your registered account
• Voice notification through your ElderCheck device
• Notice on our website with 30 days advance notice

Your continued use of ElderCheck after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@elder-check.com